{"id":11,"date":"2026-05-15T08:06:04","date_gmt":"2026-05-15T08:06:04","guid":{"rendered":"https:\/\/mondographic.com\/new\/?page_id=11"},"modified":"2026-05-15T08:30:25","modified_gmt":"2026-05-15T08:30:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mondographic.com\/new\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\n\n<p><strong>Last Updated :<\/strong> 01\/08\/2024<\/p>\n<p><span>Welcome to MondoGraphic Agency. This Delivery &amp; Return Policy outlines the terms related to the purchase, delivery, and refund of digital products, including mockups and downloadable design resources available on our website <\/span><a href=\"https:\/\/mondographic.com\"><span>https:\/\/mondographic.com<\/span><\/a><span>.<\/span><\/p>\n<h2>1. Digital Product Delivery<\/h2>\n<div class=\"sublist\">\n<p>All products sold on our website are digital products delivered electronically.<\/p>\n<p>After successful payment confirmation, customers will receive access to download the purchased mockups and digital files through:<\/p>\n<ul>\n<li><span>Direct download link<\/span><\/li>\n<li><span>Customer account dashboard<\/span><\/li>\n<li><span>Email delivery (if applicable)<\/span><\/li>\n<\/ul>\n<p>Delivery is usually completed instantly after payment confirmation. In some cases, delivery may take up to 24 hours due to technical or payment verification processes.<\/p>\n<\/div>\n<h2>2. Product Usage<\/h2>\n<div class=\"sublist\">\n<p>Purchased mockups and digital resources are intended for personal or commercial design use according to the license provided with each product.<\/p>\n<p><strong>Customers may not:<\/strong><\/p>\n<ul>\n<li><span>Resell or redistribute the original files<\/span><\/li>\n<li><span>Share download links with third parties<\/span><\/li>\n<li><span>Claim ownership of the original designs<\/span><\/li>\n<li><span>Upload files to other marketplaces or websites<\/span><\/li>\n<\/ul>\n<\/div>\n<h2>3. Refund Policy<\/h2>\n<div class=\"sublist\">\n<p>Due to the nature of digital products, all sales are generally considered final once the product has been downloaded or accessed.<\/p>\n<p>However, refunds may be considered under the following conditions:<\/p>\n<ul>\n<li><span>Duplicate payment<\/span><\/li>\n<li><span>Corrupted or inaccessible files<\/span><\/li>\n<li><span>Wrong product delivered<\/span><\/li>\n<li><span>Technical issues preventing download that cannot be resolved by our support team<\/span><\/li>\n<\/ul>\n<p>Refund requests must be submitted within 7 days of purchase.<\/p>\n<\/div>\n<h2>4. Non-Refundable Situations<\/h2>\n<div class=\"sublist\">\n<p>Refunds will not be provided in the following cases:<\/p>\n<ul>\n<li><span>Change of mind after purchase<\/span><\/li>\n<li><span>Lack of software knowledge or compatibility<\/span><\/li>\n<li><span>Failure to read product description before purchase<\/span><\/li>\n<li><span>Accidental purchases made by the customer<\/span><\/li>\n<li><span>Downloaded products already accessed successfully<\/span><\/li>\n<\/ul>\n<\/div>\n<h2>5. Product Support<\/h2>\n<div class=\"sublist\">\n<p data-start=\"1111\" data-end=\"1296\">If you experience any issues with your purchased files, our support team will assist you in resolving the problem as quickly as possible.<\/p>\n<p data-start=\"1111\" data-end=\"1296\"><strong>Support requests can be sent to<\/strong>: <span>Email: <\/span><a href=\"mailto:info@mondographic.com\"><span>info@mondographic.com<\/span><\/a><\/p>\n<\/div>\n<h2>6. Payment Security<\/h2>\n<div class=\"sublist\">\n<p data-start=\"1426\" data-end=\"1696\">All payments on our website are processed securely through trusted third-party payment providers such as iyzico. We do not store full credit card information on our servers.<\/p>\n<\/div>\n<h2>7. Changes to This Policy<\/h2>\n<div class=\"sublist\">\n<p>MondoGraphic Agency reserves the right to update or modify this Delivery &amp; Return Policy at any time without prior notice. Updated versions will be published on this page.<\/p>\n<\/div>\n<h2>8. Contact Us<\/h2>\n<div class=\"sublist\">\n<p>If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:<\/p>\n<div class=\"contact-us\">\n<h3><strong>MondoGraphic Agency<\/strong><\/h3>\n<h4>Turkey, Mersin<\/h4>\n<p><strong>Address:<\/strong> Akdeniz Mah. Erdo\u011fan Center, NO: 910 Kat: 2 Daire: 5, 33190<br \/><strong>Email:<\/strong> info@mondographic.com<br \/><strong>Mobile:<\/strong> +90 538 446 17 41<\/p>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Last Updated : 01\/08\/2024 Welcome to MondoGraphic Agency. This Delivery &amp; Return Policy outlines the terms related to the purchase, delivery, and refund of digital products, including mockups and downloadable design resources available on our website https:\/\/mondographic.com. 1. Digital Product Delivery All products sold on our website are digital products delivered electronically. After [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":4165,"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/pages\/11\/revisions\/4165"}],"wp:attachment":[{"href":"https:\/\/mondographic.com\/new\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}